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Case Study Volkswagen Group dealership · Milan

Autorigoldi: automated business processes and document dematerialization

One of the historic names in Milan's automotive sector digitizes sales, vehicle loan agreements and fines with ARXivar NEXT, integrated with DMS CROSS2 and Microsoft Dynamics NAV.

Client
Autorigoldi S.p.A.
Sector
Automotive dealership
Location
Milan · 9 locations
Solution
ARXivar NEXT
Autorigoldi
130
Employees.
5.000+
Vehicles sold in the last fiscal year.
91 mln €
Revenue in the last fiscal year.
9
Locations across showrooms, service and parts.
The company

Over a hundred years of history in Milan's automotive sector

Autorigoldi S.p.A. is one of the historic names in the Italian dealership landscape. Its story began in 1906, when Giovanni Rigoldi started the business in Milan; the company grew to become a benchmark for Volkswagen Group brands.

Volkswagen came on board in 1960; that same year the company became a Porsche dealership and, later, an Audi dealership. Since 2015 it has been the exclusive Škoda dealer. Today it operates sales locations, service centers and a modern parts distribution center.

The needs

Documents, invoicing and data collection to automate

Autorigoldi needed document management integrated with DMS CROSS2 and Microsoft Dynamics NAV, to automate the collection and management of information from the various company applications, and fully integrate electronic invoicing through the SDI exchange system.

The goal was to digitize the collection of information from the moment it enters the company, using smart devices, automating repetitive tasks on documents, fines, new and used vehicle sales, and vehicle loan agreements.

What was implemented

ARXivar NEXT integrated with company systems

A solution based on ARXivar NEXT was implemented, integrated with the existing systems and configured around processes typical of dealerships. The platform centralizes documents, workflows and processes in a single digital environment, improving control and enabling complete dematerialization.

New and used vehicle sales

The sales process under control, from first contact to delivery

A workflow guides the sales department through the entire sales process.

Guided tasks with contextual activities and notifications at every stage
Control checkpoints that prevent progress without the required documents
Automatic reminders for stalled or delayed cases
Digital case file: all documents for the case linked and accessible with a single click
Vehicle loan agreements

Company fleet monitored and digital contracts

A dedicated workflow manages vehicles loaned to customers and employees.

Monitoring of the fleet and who is using each vehicle
Contracts generated by ARXivar NEXT with templates auto-filled from customer data
Automatic archiving via barcode and scanning, with no manual work
Fines

Fines managed and driver identified automatically

The dedicated workflow manages fines for company vehicles or those assigned to customers and employees.

Acquisition from certified email (PEC) or paper and automatic routing to those responsible
Driver identification based on the date of the offense and vehicle assignment history
Progressive reminders to meet payment or handling deadlines
The benefits

What changed for Autorigoldi

Access documents anywhere

Documentation accessible at any time and from any location, including remotely.

Digital, controlled processes

Workflows and automations monitor progress and ensure procedures are followed.

Less paper

Less paper documentation, especially during sales and quotation stages.

No more duplicates

One single version for each case: no redundancy or mismatches.

Greater traceability

Every document follows a predefined path with checks and approvals.

Operational continuity

Processes manageable and controllable remotely, regardless of on-site presence.

“We experienced the potential of ARXivar with the first workflows, but a full, 360-degree adoption in a complex organization like Autorigoldi can only bring clear organizational and management benefits. At a time when work needs to move toward digitalization and process management, with all information shared on a single platform, ARXivar — thanks also to the automotive vertical solution designed by Adawen — is the platform that makes all this possible.”

Giovanni Rigoldi — Managing Director, Autorigoldi S.p.A.

Solution used ARXivar

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